Rupa Dutt
Product Leader
I am a Product Leader who builds 0-1 products that drive measurable business impact, with 20+ years shipping enterprise and consumer products, recently focusing on AI-powered healthcare solutions for providing patients digital channels to care.
I am a Product Leader who builds 0-1 products that drive measurable business impact, with 20+ years shipping enterprise and consumer products, recently focusing on AI-powered healthcare solutions for providing patients digital channels to care.
About Me
I have a track record of turning ambiguous problems into scalable products across health tech, travel, and retail, demonstrating expertise in driving significant operational improvements and patient care enhancements.
My experience includes leading post-merger integrations, developing data-driven prioritization frameworks, and coaching engineering teams to improve delivery predictability and production stability.
Skills
Pulled straight from my resume.
Professional Timeline
Where I have worked and what I owned.
Product Consultant
Consulting with several firms in the Healthcare space
Overseeing the transformation of forecasting services and leading post-merger integrations to enable digital transformation and deliver unified products.
Sr. Product Manager
OPTUM BEHAVIORAL HEALTHCARE
Led product initiatives including a self-scheduling app launch, patient intake platform redesign, and AI-powered care navigation, achieving significant cost savings and improved patient care.
Sr. Product Manager
INDEPENDENT CONSULTING
Led end-to-end product strategy and delivery for clients across retail, fitness, healthcare, and real estate verticals, managing cross-functional teams from discovery through launch.
Director Digital Business Transformation
ALORICA
Defined product vision and roadmap for enterprise-wide digital transformation across 100K+ employee contact center operations, building internal products for automation and self-service.
Director IT Transformation
THE HACKETT GROUP
Led a short-term engagement to redesign IT operating models for a private iron & steel company, restructuring the organization and rationalizing vendor contracts.
Senior Manager
COGNIZANT BUSINESS CONSULTING
Led product discovery, strategy, and roadmap definition for Fortune 500 clients across multiple sectors, managing teams through end-to-end product definition and handoff.
Associate Vice President
HP/EDS/MPHASIS
Led large-scale operational transformations and service delivery for global enterprise clients, managing P&L and delivery teams across EMEA.
Education
Where I studied and what I earned.
Bachelor of Arts (Psychology & Political Science)
SOPHIA COLLEGE (UNIVERSITY OF BOMBAY) (INDIA)
Schooling
SURABAYA INTERNATIONAL SCHOOL (INDONESIA)
Career Milestones
The moments that moved my career forward.
HelloPM AI Product Management
Prof G Certified Strategist
ProductHQ Product Management
SAFe6 PO/PM
PSPO
PSM
PSK
Self-Scheduling App
Launched with a conversion rate of 50% from day 1.
Patient Intake Platform Redesign
Led post-merger integration of 3 behavioral health firms' intake systems, delivering 45% operational cost savings.
AI-Powered Care Navigation
Prototyped a conversational AI solution projected to eliminate 85% of outbound calls and reduce AHT by 60 seconds.
Data Platform Product Leadership
Increased CSAT 50% by implementing a transparent, data-driven prioritization framework.
AVA Intelligent Assistant Platform
Launched conversational AI bot across 3 use cases, delivering $400K annual savings.
Projects
A selection of work I am proud of.
Healthcare Advisor App
Enabled Whole Health services to members via a contact center application.
On-Demand Fitness App
Reversed declining engagement through a 'social fitness' feature, driving 42% engagement lift and expanding B2B offering.
Retail Inventory Management System
Solved a critical order fulfillment crisis by building a real-time inventory tracker, improving accuracy 36% and eliminating $500K+ in lost sales.
3D Property Visualization App
Rebuilt broker tooling with geospatial data visualization, increasing deal velocity 30% and CSAT 65%, and enabled seamless client presentations.
QSR Mobile Ordering
Redesigned mobile app and loyalty program, shifting 35% of orders to digital channels within 6 months and rolling out across 50 locations.
Get in Touch
The best ways to reach me.